Last Updated: May 10, 2024

IT Privacy Statement

Introduction

We respect your privacy and are committed to protecting your personal data. This IT privacy statement explains how we collect, use, share, and safeguard your personal data when you use our IT services, such as our website, mobile app, online platform, or other IT systems. We will only use your personal data in accordance with the IT Privacy Statement.

What personal data do we collect?

We may collect and process the following types of personal data from you:

  • Identity data, such as your name, username, email address, phone number, demographic data, and other identifiers.
  • Contact data, such as your billing address, delivery address, and other contact
  • Transaction data, such as your order history, payment details, and other information related to your purchases or transactions with us.
  • Technical data, such as your IP address, browser type, device type, operating system, and other information about your use of our IT services.
  • Usage data, such as your preferences, feedback, survey responses, data you provide to us in the course of our providing IT services to you, and other information about how you interact with our IT services.
  • Marketing data, such as your preferences, interests, and consent to receive marketing communications from us or our third-party
  • Other data, such as any information that you voluntarily provide to us or that we collect with your consent or as permitted by law.

How do we use your personal data?

We may use your personal data for the following purposes:

  • To provide and improve our IT services, such as fulfilling your orders, delivering your products, processing your payments, communicating with you, troubleshooting issues, and enhancing your user experience.
  • To personalize and customize our IT services, such as to tailor our content, offers, recommendations, and advertisements to your preferences and interests.
  • To analyze and measure our IT services, such as to monitor and evaluate the performance, effectiveness, and usage of our IT
  • To maintain accurate
  • To respond to communications from
  • To protect and secure our IT services, such as to detect, prevent, and respond to fraud, security breaches, violations of our terms and conditions, and other illegal or unauthorized
  • To comply with our legal and regulatory obligations, such as to maintain records, respond to requests from authorities, and enforce our rights and remedies.
  • To market and promote our IT services, such as to send you newsletters, coupons, discounts, and other information about our products, services, events, and promotions, or those of our third-party partners, with your consent or as permitted by law.
  • To achieve any other purpose that we disclose to you at the time of collecting your personal data or that is compatible with the above

How do we share your personal data?

We may share your personal data with the following parties:

  • Our affiliates and subsidiaries, such as our parent company, sister companies, and other entities that are under our common control or
  • Our service providers and contractors, such as our web hosting, payment processing, delivery, analytics, marketing, and security providers, who help us operate and maintain our IT services.
  • Our business partners and advertisers, such as our third-party vendors, sponsors, and advertisers, who may offer you products, services, or promotions that may interest
  • Our legal and professional advisors, such as our lawyers, accountants, auditors, and insurers, who assist us with our legal and regulatory compliance, risk management, and dispute
  • Our regulators and authorities, such as the courts, law enforcement, tax, and other governmental or public agencies, who may require us to disclose your personal data in response to their lawful requests or orders.
  • Our successors and assigns, such as our buyers, assignees, or transferees, who may acquire or inherit our IT services or assets in the event of a merger, acquisition, reorganization, sale, or bankruptcy.
  • Other parties, including with your consent or direction, or as otherwise permitted or required by law.

How do we protect your personal data?

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures may include encryption, firewalls, password protection, access control, backup, and other security technologies and procedures. However, no IT service or system is completely secure or immune tocyberattacks. Therefore, we cannot guarantee the absolute security of your personal data or the privacy of your online communications. You are responsible for keeping your login credentials and devices safe and secure.

How long do we keep your personal data?

We keep your personal data for as long as necessary to fulfill the purposes for which we collected it, or as required or permitted by law, for example, if there may be a legal claim or if there may otherwise be future litigation. The retention period of your personal data may vary depending on the type and nature of the data, the purpose and scope of the processing, and the applicable legal and regulatory obligations. When we no longer need your personal data, we will delete it or anonymize it in accordance with our data retention policy.

How do we link to other websites and services?

Our IT services may contain links to other websites and services that are not owned or controlled by us. These links are provided for your convenience and information only. We are not responsible for the privacy practices or the content of these third-party websites and services. We encourage you to read the privacy statements of these third-party websites and services before you provide any personal data to them. No links are intended to be, nor should they be construed as, an endorsement of any kind by us of that other website.

How do we update this IT privacy statement?

We may update this IT privacy statement from time to time to reflect changes in our privacy practices, IT services, or applicable laws and regulations. We will notify you of any material changes by posting the updated IT privacy statement on our website or by sending you an email or other notification. The date at the top of this IT privacy statement indicates when it was last updated. We encourage you to review this IT privacy statement periodically to stay informed about how we collect, use, share, and safeguard your personal data.

How do you contact us?

If you have any questions, comments, or concerns about this IT privacy statement or our privacy practices, you can contact us at the following email address: privacy@solve-it-sol.com. You can also write to us at the following postal address: Solve IT Solutions, LLC, 501 N. Park Rd., Wyomissing, PA 19610.

How do you control your personal data?

You may choose to restrict the collection or use of your personal data in the following ways:

  • whenever you are asked to complete a form, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing
  • if you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by writing to or emailing us at privacy@solve-it- com.

We will not sell or lease your personal data to third parties unless we have your permission or are required by law to do so.

You may request details of personal data which we hold about you under the Data Protection Act of 1998. A small fee will be payable. If you would like a copy of your information please request it in writing to 501 N. Park Rd., Wyomissing, PA 19610.

If you believe that any of your data held by us is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How do we use cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our site in order to tailor it to our users’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the site. Please refer to your browser instructions or you can visit https://www.aboutcookies.org/ which will give you more information.

Access Rights

In accordance with applicable data protection laws, including but not limited to the California Consumer Privacy Act (CCPA), you have a right to request a copy of the personal data we hold about you and details of how we use that data. If any of the data held about you is incorrect or out of date, you have the right to amend or rectify it. Please follow the process outlined below [above] and we will amend our records where appropriate. You also have the right to require us to erase your personal data, stop processing your personal data, restrict the processing of your personal data, right of portability of your personal data and/or to withdraw your consent to processing. This may not apply if there are other legal justifications to continue processing. If you think we may have incorrect personal data, or would like a copy of the personal information we hold on you, or to exercise any other data protection right, please contact us at privacy@solve-it-sol.com.

You also have a right to lodge a complaint with a relevant supervisory authority. California residents may exercise their privacy rights by calling us at 484-331-1083. [Embed a Contact Us link here]

If you are a Nevada resident, under the Privacy and Security of Personal Information Chapter of the Nevada Revised Statutes Section 603A, we are required to provide notice that Solve IT Solutions, LLC does not sell personally identifiable information and does not have plans to start.

International Users

We maintain information in the United States of America and in accordance with the laws of the United States, which may not provide the same level of protection as the laws in your jurisdiction. By using the site and providing us with data, you understand and agree that your information may be transferred to and stored on servers located outside of your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.

Contact Us

For further questions, please contact us:

Privacy Compliance Solve IT Solutions, LLC 501 N. Park Rd.

Wyomissing, PA 19610 privacy@solve-it-sol.com