Our Leadership Team

Troy Kantner

Founder / President / CEO

“I didn’t choose Solve IT Solutions; Solve IT Solutions chose me.”

Meet Troy M. Kantner, the driving force behind Solve IT Solutions. A former US Navy Aviation Electricians Mate 2nd Class with a background in working on F-14 Fighter jets, Troy brings a unique blend of technical expertise and leadership to his role. His love for working with and meeting new people fuels his passion for the business. Despite the hectic nature of his typical workday, Troy thrives on the challenge and takes immense pride in the success of the company, which he attributes to hard work and dedication.

Residing in Reading, Pennsylvania, Troy is a devoted husband to his wife, Barbi, and a proud father to his two daughters: Kaia, a student at James Madison University, and Chloe, a student at Berks Catholic High School. An alum of Muhlenberg High School, Berks Technical Institute, and Albright College’s degree completion program, Troy is deeply committed to his community. He has served on the board of directors for Fairview Counseling & Play Therapy Center since 2015 and the Berks Arts Council since 2023.

In his free time, Troy is an enthusiastic supporter of the Flyers, always ready to cheer them on during hockey season. When he’s not watching hockey, you might find him enjoying episodes of The Goldbergs, Seinfeld, or How I Met Your Mother, or indulging in his favorite movies: Indiana Jones, Braveheart, and Star Wars. As an avid fan of Yoda, Troy lives by the wise Jedi Master’s words: “Do or do not, there is no try.”

Brian P. Jacobs

Director of Operations

Brian Jacobs serves as the Director of Operations at Solve IT Solutions, bringing 27 years of IT experience to the team. Brian enjoys working closely with the team and being involved in decisions that shape both the company’s future and its relationship with clients. His position as Director of Operations means he’s not only overseeing the daily operations but also bridges the gap between clients and various teams within the company. He’s really at the intersection of service, sales, and client relations, making sure everything functions at top efficiency.

Brian’s career in IT began nearly three decades ago when he decided he needed a more challenging career. After completing the IT curriculum at Berks Technical Institute, Brian has amassed a wealth of knowledge and expertise in various facets of the industry. “He has seen it all.”

Throughout his career, Brian has held numerous leadership roles, including Service Manager at Solve IT Solutions, where he has successfully used his skills in project management, team leadership, and process optimization.

Brian believes in the power of collaboration and continuous improvement. He is passionate about fostering a culture of innovation and teamwork, encouraging his team to push the boundaries of what is possible. His leadership style is defined by transparency, integrity, and a relentless pursuit of excellence.

Outside the office, Brian enjoys spending time with his wife, Danielle, Son Sean and Daughter Aubrey. The crew is big on traveling to Walt Disney World and Universal Studios as they have something fun for everyone to enjoy. In fact, Brian lives by one of Walt Disney’s mottos, “whatever you do, do it well.”

Christina Cervantes

Director of Sales & Strategy

Lancaster native and Temple University graduate Christina Cervantes is the new Director of Sales and Strategy at Solve IT Solutions.

In her role since November 2023, Christina, who formerly worked as a Director of Sales in the wire and cable industry, said that it was the Solve IT Solutions team’s investment in each other, their customers and their community that drew her to apply for the position.

“I enjoy collaborating with a growing and excited team of professionals with a variety of strong skill sets… that challenges me to be better every day,” said Christina when asked what she enjoys most about her new position.

Outside of work, she said that her greatest accomplishment is her family, comprised of her husband Angel, daughter Emilia and son Julian, as well as their chihuahua Sofia and bully grand-dog Macho.

Christina loves gardening in her free time and is a huge football fan. She is not, however, a fan of colder weather so as you can imagine her favorite season is Summer. Her all-time favorite films include Bull Durham, Steel Magnolias and Fried Green Tomatoes.

Christina looks forward to the opportunity to meet and work with each of you! If you would like to contact Christina please email her at christinac@solve-it-sol.com.

Sam Jordan

Director of Finance

Sam Jordan, a North Carolina native and Roanoke College graduate, joined Solve IT Solutions as the Director of Finance, bringing with him a wealth of experience from diverse service-oriented industries. With a degree in Accounting, Sam’s professional journey has taken him through a decade in banking and four years in the funeral home industry, instilling in him a deep appreciation for client-focused service.

Now calling Lancaster, PA home for the past 15 years, Sam is excited to bring his financial acumen and service-oriented mindset to the Solve IT Solutions team. He’s particularly enthusiastic about applying his diverse background to enhance the company’s financial strategies and contribute to its overall growth.

When he’s not crunching numbers or strategizing financial plans, Sam can be found enjoying the great outdoors. An avid runner and hiking enthusiast, he often explores Pennsylvania’s scenic trails. His love for water and beaches also keeps him looking forward to family vacations by the shore.

Family is at the core of Sam’s life. He cherishes time spent with his wife Sarah and their two daughters, Sadie and Scarlett. The Jordan family isn’t complete without Molly, their beloved dog, who often joins them on their outdoor adventures.

Barb McNeill

Operations Manager

Barbara R. McNeill, Operations Manager at Solve IT Solutions, joined the company in 2022 and is enthusiastic about the business’s future growth. As a Reading native, she diligently manages client contracts, supplies licenses for the Help Desk team, procures products, software, and licenses for clients, creates quotes for the Sales team, oversees invoicing, maintains inventory, and more. She particularly enjoys the daily challenges that bring excitement and the opportunity to collaborate with exceptional colleagues.

Before joining Solve IT, Barb earned a Bachelor of Science degree in telecommunications and a Master of Business Administration degree from Kutztown University. She spent eight years at her alma mater working in both the procurement and information technology departments.

In her free time, Barb enjoys spending time with her husband, Chris, and her “bonus son” Jeffrey and “bonus daughter” Courtney, who have blessed them with two granddaughters. Recently, she and Chris adopted Natasha, a Plott Hound/Catahoula Leopard Hound mix puppy rescued from the streets of Memphis, TN.

Barb is a passionate Philadelphia Flyers fan, proudly supporting the team. She is also an avid admirer of Keanu Reeves, with a particular fondness for The Matrix and Bill & Ted films.

Quotes by Emily Dickinson resonate deeply with her, including “I dwell in possibility…” and “Forever is composed of nows.” One day, she hopes to fulfill her top bucket list item: spending two weeks or longer traveling through Scotland and Ireland to explore her ancestry.