Last Updated: December 8th, 2025
Privacy Statement
Introduction & Commitment to Data Integrity
We respect your privacy and are committed to protecting your personal data. This Privacy Statement explains how Solve IT Solutions LLC collects, uses, shares, and safeguards your personal data when you use our IT services, including our website.
Solve IT Solutions LLC does not sell your personal data. We will only use your personal data in accordance with this Privacy Statement and for the core purpose of providing and securing our IT services, as required by law, or as directed by you.
What personal data do we collect?
We may collect and process personal data necessary for delivering and securing our IT services:
- Identity Data: Your name, username, email address, phone number, and other identifiers.
- Contact Data: Your billing address, delivery address, and other contact information.
- Transaction Data: Your order history, payment details, and information related to purchases or transactions with us.
- Technical Data: Your IP address, browser type, device type, operating system, and other information about your use of our IT services.
- Usage Data: Your feedback, survey responses, and data you provide to us in the course of our providing IT services to you.
- Sensitive Personal Information (SPI): We may collect SPI, such as credentials, system access data, or data revealing race/ethnicity only when strictly necessary to perform contractual services (e.g., identity verification for system access or providing payroll/HR services). Use of SPI is strictly limited to the necessary purpose.
How do we use your personal data?
We use your personal data exclusively for the following essential purposes:
- Service Provision: To provide and improve our contracted IT services, including fulfilling your orders, processing payments, communicating with you, and troubleshooting technical issues.
- Security and Protection: To detect, prevent, and respond to fraud, security breaches, unauthorized activity, and violations of our terms and conditions.
- Compliance and Legal Obligation: To comply with all applicable legal, regulatory, and contractual obligations, and to respond to lawful requests from authorities.
- Operational Analysis: To analyze and measure the performance and usage of our IT services or to maintain accurate records.
How do we share your personal data?
We only share your personal data with third parties necessary to perform the contracted services or to comply with law. We do not share or disclose your personal data for any third-party marketing or advertising purposes.
- Affiliates and Subsidiaries: Entities under common control for administrative purposes, provided they adhere to this policy.
- Service Providers and Contractors: Essential partners (e.g., cloud hosting, payment processing, security providers) who help us operate and maintain our services. These partners are required to use your data only for the service they provide to us.
- Legal Advisors and Authorities: Our professional advisors, regulators, law enforcement, or governmental agencies, in response to lawful requests or as required by law.
- Successors and Assigns: In the event of a merger, acquisition, or sale of assets.
How long do we keep your personal data?
We keep your personal data for as long as necessary to fulfill the purposes for which we collected it, or as required or permitted by law, for example, if there may be a legal claim or if there may otherwise be future litigation. The retention period of your personal data may vary depending on the type and nature of the data, the purpose and scope of the processing, and the applicable legal and regulatory obligations. When we no longer need your personal data, we will delete it or anonymize it in accordance with our data retention policy.
How do we protect your personal data?
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures may include encryption, firewalls, password protection, access control, backup, and other security technologies and procedures. However, no IT service or system is completely secure or immune to cyberattacks. Therefore, we cannot guarantee the absolute security of your personal data or the privacy of your online communications. You are responsible for keeping your login credentials and devices safe and secure.
How do we link to other websites and services?
Our IT services may contain links to other websites and services that are not owned or controlled by us. These links are provided for your convenience and information only. We are not responsible for the privacy practices or the content of these third-party websites and services. We encourage you to read the privacy statements of these third-party websites and services before you provide any personal data to them. No links are intended to be, nor should they be construed as, an endorsement of any kind by us of that other website
Your Data Control and Rights
You have the following rights regarding the personal data we hold about you:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction (Rectification): Request that any incorrect or incomplete data be corrected.
- Right to Deletion (Erasure): Request that we erase your personal data, subject to legal and contractual requirements.
- Right to Object/Restrict: Object to or request the restriction of processing your personal data.
- Right to Portability: Request transfer of your data to you or a third party.
For international users, you understand and agree that your information may be transferred to and stored on servers located outside of your resident jurisdiction, including the United States. We implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your data remains protected in accordance with applicable data protection laws.
To exercise any of these rights, please contact us at privacy@solve-it-sol.com